Dispute Resolution

Fair and transparent process for resolving conflicts between clients and freelancers on our SEO consultant platform.

Our Commitment

We are committed to providing a fair, efficient, and transparent dispute resolution process that protects both clients and freelancers while maintaining the integrity of our SEO consultant marketplace.

When to Use Dispute Resolution

Our dispute resolution process should be used when direct communication fails to resolve issues such as:

Client Concerns

  • Work delivered doesn't match project requirements
  • Freelancer missed agreed deadlines without communication
  • SEO deliverables are incomplete or substandard
  • Freelancer becomes unresponsive during project
  • Concerns about work quality or methodology

Freelancer Concerns

  • Client refuses to release payment for completed work
  • Project scope changed without additional compensation
  • Client provides inadequate access or information
  • Unreasonable demands or timeline changes
  • Client harassment or unprofessional behavior

Resolution Process

1

Direct Communication (Required First Step)

Before initiating a formal dispute, users must attempt to resolve the issue through direct communication on the platform.

  • Use platform messaging to discuss concerns
  • Clearly state the issue and desired resolution
  • Allow 48 hours for response
  • Document all communication attempts
2

Formal Dispute Filing

If direct communication fails, either party can file a formal dispute through their dashboard.

Required Information:

  • Detailed description of the issue
  • Evidence (screenshots, messages, deliverables)
  • Project timeline and payment details
  • Communication history with the other party
3

Investigation & Review

Our specialized dispute resolution team reviews all evidence and communications.

Timeline:

  • • Initial review: 24-48 hours
  • • Investigation: 3-5 business days
  • • Complex cases: Up to 10 business days

Process:

  • • Review all submitted evidence
  • • Interview both parties if needed
  • • Consult SEO experts for technical disputes
4

Resolution & Decision

Based on the investigation, our team will make a fair decision and implement the resolution.

Possible Outcomes:

  • Full or partial refund to client
  • Payment release to freelancer
  • Project revision requirements
  • Account warnings or restrictions
  • Mutual agreement facilitation

Escalation Process

Senior Review

If either party disagrees with the initial decision, they may request a senior review within 7 days:

  • Provide additional evidence or clarification
  • Senior dispute specialist conducts independent review
  • Final decision is binding and cannot be appealed further
  • Review fee may apply for frivolous appeals

Prevention Best Practices

For Clients

✓

Clear Project Briefs

Provide detailed requirements, expectations, and success criteria

✓

Regular Communication

Maintain active communication and provide timely feedback

✓

Milestone Payments

Break large projects into smaller milestones with phased payments

For Freelancers

✓

Detailed Proposals

Submit comprehensive proposals with clear deliverables and timelines

✓

Progress Updates

Provide regular updates and communicate any challenges early

✓

Quality Deliverables

Ensure all work meets agreed specifications and industry standards

Contact Dispute Resolution Team

Need help with a dispute or have questions about the resolution process?

Emergency Disputes

For urgent matters requiring immediate attention:

Phone: +1 (555) 123-HELP

Email: urgent@seoconsultant.com

General Inquiries

For questions about the dispute process:

Email: disputes@seoconsultant.com

Hours: Mon-Fri, 9 AM - 6 PM EST