Help Center

Find answers to common questions and get support for your SEO consultant platform experience.

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Frequently Asked Questions

Getting Started

How do I create an account?

Click "Sign Up" and choose your role (Client or Freelancer). Complete the registration form with your details, verify your email, and set up your profile. Freelancers may need additional verification for their SEO expertise.

What's the difference between Client and Freelancer accounts?

Clients post SEO projects and hire freelancers. They have access to project management tools, payment systems, and freelancer search features. Freelancers offer SEO services, submit proposals, and manage their portfolio and earnings.

How long does account verification take?

Basic verification is instant. Freelancer professional verification (for SEO expertise) typically takes 1-3 business days. Enterprise client verification may take 3-5 business days depending on documentation requirements.

For Clients

How do I post an SEO project?

Navigate to "Post a Project" from your dashboard. Provide details about your SEO needs, budget, timeline, and specific requirements. The more detailed your brief, the better proposals you'll receive.

Tip: Include your website URL, target keywords, current SEO challenges, and desired outcomes for best results.

How does the payment system work?

We use an escrow system for secure payments. Funds are held securely until project milestones are completed. You can release payments gradually as work progresses, ensuring quality and protection for both parties.

How do I choose the right SEO freelancer?

Review freelancer profiles, portfolios, ratings, and client feedback. Look for relevant SEO experience, certifications, and case studies that match your industry. Consider their communication style and proposal quality.

For Freelancers

How do I optimize my freelancer profile?

Include a professional photo, detailed SEO skills, certifications, portfolio samples, and client testimonials. Highlight your specializations (technical SEO, content optimization, link building, etc.).

Best Practice: Update your portfolio regularly with recent case studies and measurable SEO results.

How do I write winning proposals?

Address the client's specific needs, demonstrate understanding of their SEO challenges, provide a clear strategy, realistic timeline, and competitive pricing. Include relevant experience and expected outcomes.

When and how do I get paid?

Payments are released when clients approve completed milestones. Funds are typically available in your account within 24-48 hours after release. You can withdraw earnings via bank transfer, PayPal, or other supported methods.

Technical Issues

I can't log into my account

Try resetting your password using the "Forgot Password" link. Clear your browser cache and cookies. If issues persist, contact support with your registered email address.

File upload is not working

Ensure files are under 10MB and in supported formats (PDF, DOC, DOCX, JPG, PNG). Check your internet connection and try refreshing the page. Use a different browser if problems continue.

Chat messages aren't sending

Check your internet connection and ensure JavaScript is enabled. Try refreshing the page or using the platform in an incognito window. Contact support if the issue persists.

Support Channels

Contact Information

Email Support

support@seoconsultant.com

Phone Support

+1 (555) 123-4567

Live Chat

Available 24/7 on the platform

Support Hours

Live Chat:24/7
Email Support:24/7
Phone Support:9 AM - 6 PM EST
Response Time:< 2 hours

Additional Resources

Knowledge Base

Comprehensive guides and tutorials

Video Tutorials

Step-by-step video guides

Community Forum

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